RESERVATIONS
To avoid disappointment, be so kind to reserve all treatments at Evasiom Spa in advance. You can call our reception phone, (+34) 93.410.76.02, WhatsApp +34 699 26 90 83, or use our email address info@evasiomspa.com. In the case of mail, we can’t guarantee a quick response, but we will try to handle your request as soon as possible.
To avoid last minute inconvenience, Evasiom Spa requires the advance payment of the entire price for reservations on Fridays, Saturdays, Sundays and holidays, and for long treatments, group reservations and in the cases where it is considered necessary, for reservations on any day of the week.
Payment in advance can be made at the Evasiom Spa reception, by a security payment link that we will send you to your email or phone, using our website or by bank transfer.
In the case of reservations with advance payment, either through a payment link, gift voucher or VIP voucher, the cancellation or modification of the service will be made with, at least, 24 hours in advance. Otherwise, time changes will not be accepted in the reservations or refunds of the advance payment.
The advance payment through the link implies acceptance of the Evasiom Spa rules of use, available at the reception and through the website.
In the event that you request to be attended by a specific masseuse, we will do our best to attend to your request, however, we ask for your understanding in this respect, as an agenda is a changeable thing, and we cannot guarantee it with 100% certainty. If there is any factor that makes it impossible to meet this request, we will try to let you know as soon as possible to change the masseuse or to modify your reservation of day and/or time if you are not satisfied with our solution.
In any case, the reservation is made to Evasiom Spa and it is formed by all the people who work in the establishment, so if a reservation is made, it is confirmed regardless of the requests about the assigned staff and no cancellations will be accepted for this reason.
PUNCTUALITY
Get 15 minutes before your appointment. This will allow you to fill out the treatment letter, which provides the Spa with preferences, medical and contact information.
Arriving in advance will also allow you to prepare for your treatment, relax and enjoy the facilities.
If it is delayed, please notify as soon as possible to the reception of Evasiom Spa to be able to manage the agenda in the best possible way.
AGE RESTRICTIONS
Persons between the age of 16 and the age of majority must have a written authorisation signed by their parents and/or legal representatives in order to visit the Spa. The authorisation must be accompanied by a photocopy of the identity card of their parents and/or legal representative.
Minors under the age of 16 may only be allowed access to the Spa if they are accompanied at all times by their parents and/or legal representatives.
HEALTH CONDITIONS
Please tell us about your health condition, allergies or injuries that may affect the treatment when you make your reservation.
Evasiom Spa will not be liable for accidents or injuries suffered by the client prior to treatment.
PREGNANCY
We have special treatments for future mothers. Please inform the Spa of your situation and let us advise you on the most appropriate therapies during this special moment.
TELEPHONES
The Spa environment is used to reduce stress, so turn off the phone before entering the Spa. Remember that you are doing something very beneficial for your mind and body. For this reason, we invite you to disconnect, and to allow others to do so as well. If you prefer to use your mobile device, remember to do it always in vibration mode, in addition to avoiding calls to preserve your relaxation and that of other customers.
CLOTHING NEEDS
The Spa provides towels, clothing or disposable underwear during your stay. The use of disposable clothing is mandatory.
Some treatments can be made completely dressed, but others must be received without clothes. The therapists are professionally prepared to treat the body, but some areas are not treated.
CAN I SPEAK?
It is totally acceptable to inform the therapist of their preferences in the massage, the areas of the body that require more attention, or if the temperature of the room or the volume of the music is adequate.
The calm and relaxation of the rest of customers must be respected, so that silence is requested in the massage rooms and the common areas.
RESTRICTIONS IN THE USE OF THE SPA
The use of alcohol or tobacco is strictly prohibited in our facilities.
Evasiom Spa can deny treatment to people who are presented under the effects of alcohol.
You can not use food or drink from outside in the establishment. If you have any requirement for a celebration, do not hesitate to request it and we will do our best to meet your needs.
It is totally prohibited to have sex at our facilities.
The use of hairdryers, or any similar electrical appliance whose operation causes noise, is strictly forbidden in our facilities, as we must preserve the harmony and peace of our clients throughout their experience.
LOST OBJECTS
Evasiom Spa will not be responsible for personal items forgotten in our facilities.
EVASIOM SPA GIFT VOUCHERS
There are gift checks available to surprise anyone who wants our fantastic treatments. Please contact Evasiom Spa for more information, and we will help you choose the perfect gift.
The purchase and / or use of the Gift Checks implies the acceptance of the rules of use of Evasiom Spa, available at the reception and through the web.
GIFT VOUCHERS FROM PARTNER COMPANIES (Wonderbox, Smartbox...)
Conditions of use and responsibility for gift boxes:
- The Product is valid for the activity described in the activity guide of the Gift Chest or on the website of the corresponding company.
- The consumption of the services of these Gift Chests will be from Monday to Friday. If you wish to use the Gift Chest on weekends or public holidays, it will be subject to special conditions that can be informed from the reception of Evasiom Spa.
- The Product is valid until the expiry date indicated on the Gift Box.
- Taking into account the period of validity of these products, the activities may vary in number or content; the authorised list is on the relevant website.
- Any modification or cancellation of a Gift Chest must be notified at least 24 hours in advance, as stipulated in our general terms and conditions, otherwise the Gift Chest will be deemed to have been used up.
- No cancellation or postponement of the booking will be accepted without the express acceptance of Evasiom Spa and our cancellation policy must be respected.
- It is compulsory to provide the codes of the Gift Chest when contacting Evasiom Spa for the reservation and it is essential to hand over the physical cheque on the day of the appointment, as a means of payment. If the physical cheque is not handed in and the service is not carried out for this reason, it will be considered a late cancellation and the cheque will be automatically exchanged, with no possibility of complaint.
RETURN POLICY
Unopened products may be exchanged within 15 days after purchase if the original invoice is presented. In no case will money be returned.
Returns are not allowed in Gift Vouchers, or in the advance payment, but they can be changed for another treatment or product.
CANCELLATION POLICY
As the treatments you have selected are especially reserved for you, cancel it if necessary with at least 24 hours in advance, this will help our team organize your work.
In the case of Gift Vouchers, or the advance payment, the cancellation or modification of the service will be carried out 24 hours in advance, otherwise the check will be consumed.
In the case of reservations made less than 24 hours in advance, these cannot be modified or canceled.
Reservations may be canceled if you arrive more than 15 minutes late at your appointment, without having previously notified the reception desk at the center.
In the case of arriving late, the person in charge of the reception must evaluate which is the best option to prevent the rest of clients and our team from being harmed, being able to modify the duration of the treatment.
PAYMENT POLICY
Evasiom Spa accepts payments in cash and most credit cards.
SPA HOURS
Evasiom Spa is open from Monday to Saturday from 10.30 am to 9.30 pm without interruption (treatments start at 11.00 am and end at 9.00 pm) and on Sundays and holidays from 10.30 am to 8.30 pm (all treatments start at 11.00 am and end at 8.00 pm).
Evasiom Spa is closed only on the following holidays: 25th December, 1st January and 6th January.